Terms & Conditions

All orders begin with the Client submitting a quote request via the Stitch PK website, email, or WhatsApp. The Supplier will issue a Proforma Invoice outlining all order specifications, pricing, timeline, and payment terms. An order is only confirmed when the Client provides written acceptance of the Proforma Invoice AND pays the required deposit as specified in Section 4.

The current MOQ is 50 units per style per color. Orders below this quantity will not be accepted. Each color variant of a style counts as a separate order run for MOQ purposes. The Supplier reserves the right to revise MOQ requirements with reasonable notice.

The Client is responsible for providing complete and accurate order specifications including fabric type and GSM, colors (Pantone references where applicable), sizing and size ratios, design files and artwork in required formats, label and branding requirements, and packaging preferences. The Supplier is not liable for errors or delays resulting from incomplete, inaccurate, or late specifications provided by the Client.

Order amendments (changes to specifications, quantities, or colors) may be requested before production begins. The Supplier will assess feasibility and any cost implications. Amendments requested after production has commenced may incur additional charges or may not be possible.

The Supplier will produce a physical pre-production sample before commencing any bulk order. The Client must approve the sample in writing before bulk production begins. No bulk production will commence without written sample approval from the Client.

Sample costs vary by complexity and are quoted upfront in the Proforma Invoice. Sample costs are fully credited toward the Client's bulk order upon order confirmation and deposit payment. Sample costs are non-refundable if the Client does not proceed with a bulk order after sample approval.

Sample revisions are included as specified in the relevant pricing tier (one revision for Starter, two for Growth, unlimited for Scale). Additional revision rounds beyond the included number will be charged at a flat fee quoted at the time of request.

The Client has 7 calendar days from sample delivery to provide written approval or revision requests. Failure to respond within 7 days will be treated as approval and bulk production may commence. The Supplier is not liable for production delays caused by delayed sample feedback.

All orders operate on a milestone payment structure to protect both parties:

• •50% non-refundable deposit is required to confirm the order and commence sampling/production.
• •Remaining 50% balance is due after the Client approves the pre-shipment QC report and before goods are released for shipment.

Goods will not be shipped until full payment has been received and cleared. The Supplier reserves the right to hold goods until outstanding balances are settled.

The Supplier accepts payment via the following methods:

• •Wise (TransferWise) — preferred method for international transfers
• •SWIFT wire transfer — recommended for orders above $1,000 USD
• •PayPal — accepted with a 5% surcharge to cover processing fees
• •Payoneer — accepted for clients with existing Payoneer accounts

All prices are quoted and payable in United States Dollars (USD) unless otherwise agreed in writing. The Client is responsible for any bank transfer fees on their end.

The 50% deposit is strictly non-refundable once production has commenced. This covers material procurement, factory setup costs, and sampling expenses already incurred on behalf of the Client. In the event the Client cancels after deposit payment but before production begins, a partial refund may be negotiated at the Supplier's discretion.

If the Client fails to pay the remaining balance within 14 calendar days of QC approval notification, the Supplier reserves the right to: charge a late payment fee of 2% of the outstanding balance per week; resell the goods to recover costs incurred; retain the deposit paid; and pursue recovery of outstanding amounts through appropriate legal channels.

All invoices are in USD. The Supplier is not liable for exchange rate fluctuations between the date of invoice and the date of payment. The Client bears all foreign exchange risk and any bank charges associated with international transfers.

All product prices quoted are FOB Karachi (Free On Board Karachi port or airport). FOB pricing covers manufacturing, quality inspection, custom labeling and branding, export packaging, and export documentation from Pakistan. FOB pricing does not include international freight charges, import duties and taxes in the destination country, customs clearance fees, or delivery from destination port to the Client's warehouse.

Shipping costs are quoted separately based on the Client's destination, shipment weight, and preferred shipping method (air or sea freight). The Supplier will coordinate with trusted freight forwarders and provide freight quotes prior to shipment. The Client assumes full responsibility for all freight costs, import duties, and customs clearance in their country from the FOB point onward.

Quoted prices are valid for 30 days from the date of the Proforma Invoice. The Supplier reserves the right to revise pricing for orders confirmed after this period, particularly in response to changes in raw material costs, labor costs, or currency fluctuations.

Standard lead times from sample approval to goods ready for shipment are 18–25 business days for orders under 500 units and 25–35 business days for orders above 500 units. First-time orders may require additional time for specification setup. These timelines are estimates and not guaranteed delivery dates.

Production timelines begin only after: the Proforma Invoice has been accepted by the Client; the deposit payment has been received and cleared; written sample approval has been received from the Client; and all required design files, artwork, and specifications have been received in full.

The Supplier will notify the Client promptly of any anticipated delays. Delays caused by the following are outside the Supplier's control and do not constitute breach of contract: Client's delayed provision of specifications, artwork, or approvals; force majeure events including natural disasters, strikes, or government actions; shipping and logistics delays beyond the FOB point; or customs delays in the destination country.

The Supplier conducts a full pre-shipment quality inspection on every order. This includes measurement checks against approved specifications, stitching and construction inspection, color accuracy verification against approved sample, label and branding verification, and packaging inspection. A QC report with photographs and/or video is provided to the Client before final payment is requested.

Quality inspections are conducted to AQL (Acceptable Quality Level) 2.5 standard for major defects and AQL 4.0 for minor defects. This is the internationally recognised standard for garment manufacturing quality control.

The Client is required to review and approve the QC report within 5 business days of receipt. Approval triggers the final payment request. If the Client identifies issues in the QC report, the Supplier will assess and either rectify before shipment or negotiate an appropriate resolution. Failure to respond within 5 business days will be treated as QC approval.

Any quality claim must be submitted in writing within 14 calendar days of the Client receiving the goods, accompanied by photographic evidence. Claims submitted after this period will not be accepted. Accepted claims will be resolved through one of the following at the Supplier's discretion: replacement production of defective units at cost price; partial credit toward the Client's next order; or partial refund proportional to the percentage of defective units.

All logos, brand names, artwork, designs, and trademarks provided by the Client remain the exclusive property of the Client. The Supplier will not use, reproduce, or share Client brand assets for any purpose other than fulfilling the Client's order.

All production processes, supplier relationships, operational methods, and pricing structures remain the exclusive intellectual property of Stitch PK. The Client agrees not to use information obtained through their relationship with Stitch PK to directly approach or engage the Supplier's manufacturing partners.

The Client warrants that all designs, logos, and artwork submitted for production do not infringe the intellectual property rights of any third party. The Client assumes full legal liability for any IP infringement arising from Client-provided designs. The Supplier is not liable for any third-party IP claims resulting from manufacturing Client-provided designs.

If the Client cancels an order after deposit payment but before production commences, the Supplier will assess costs already incurred (sampling, materials ordered) and provide a partial refund of the deposit minus these costs, at the Supplier's discretion.

If the Client cancels an order after production has commenced, the 50% deposit is fully forfeited. If production is complete or near-complete, the Client remains liable for the full order value. The Supplier retains the right to resell the goods to recover costs.

The Supplier reserves the right to cancel an order and refund the deposit in full if: material unavailability makes the order impossible to fulfill as specified; circumstances arise that make fulfillment impossible or impractical; or the Client has provided fraudulent or materially misleading information.